I do not think it is clear if the claim is true, I suggest to write to Sapir and ask for details. (It is also not entirely clear what it is claimed, namely if she means "for some" hyperbolic pairs --- in which case the claim is proven below of pants or "for all" --- in which case the claim is unclear.)
Here is what one can say in general. Let $S$ be a connected metrically complete hyperbolic surface with nonempty geodesic boundary and of finite area. Then $S=C/\Gamma$ where $C$ is a convex subset in ${\mathbb H}^2$ (with nonempty geodesic boundary) and $\Gamma< Isom({\mathbb H}^2)$ is a discrete subgroup preserving $C$. Let $\Lambda$ denote the limit set of $\Gamma$: $C$ is the closed convex hull of $\Lambda$. Let $\Delta$ denote the diagonal in $\Lambda \times \Lambda$. There is a map
$$
f: (\Lambda \times \Lambda - \Delta)\times {\mathbb R}\to C,
$$
sending a pair of distinct points $\lambda_1, \lambda_2$ in $\Lambda$ to a (parameterized with the unit speed) oriented geodesic in the hyperbolic plane asymptotic to $\lambda_1, \lambda_2$. (Fix a base-point $o\in {\mathbb H}^2$ and send $(\lambda_1,\lambda_2,0)$ to the point on the hyperbolic geodesic spanned by $\lambda_1,\lambda_2$ which is closest to $o$. Then extend to the rest of $(\lambda_1,\lambda_2,t)$ in the obvious fashion.)
The question is if this map is non-surjective. (It is equivalent to asking if $S$ is not covered by biinfinite geodesics.)
One can work, for instance, with the Klein model of the hyperbolic plane and check that the map $f$ is (locally) Lipschitz (the target is equipped with the restriction of the Fubini-Study metric on $RP^2$). Then the Hausdorff dimension of the domain of the map is $2d+1$ where $d$ is the Hausdorff dimension of $\Lambda$. The target, of course, has Hausdorff dimension $2$, so the map is not surjective if $d<1/2$ since Lipschitz maps cannot increase Hausdorff dimension. However, if $S$ has finite area, it can be always equipped with a different metric, for which $d$ is as close to $1$ as you like (but, necessarily, $<1$). Similarly, one can always find a metric with $d$ as close to $0$ as you like.
The domain of the map $f$ has topological dimension $1$. There is a common fallacy that Lipschitz maps cannot increase topological dimension. (In fact, they can.) A worry is that the cited claim relies upon this common fallacy.
Edit. Here is a proof that $dim(\Lambda\times \Lambda \times {\mathbb R})= 2d+1$. In general, if $X, Y$ are (separable) metric spaces (in our case, these are subsets of Euclidean spaces) then
$$
dim(X)+dim(Y) \le dim(X\times Y)\le dim(X) + dim_B(Y),
$$
where $dim_B$ is the box-counting dimension. See for instance, here. In particular, if $dim_B(Y)=dim(Y)$ then
$$
dim(X\times Y)=dim(X) + dim(Y).
$$
In our case, we are multiplying $\Lambda$ (twice) and ${\mathbb R}$. For ${\mathbb R}$, of course, $dim=dim_B$. If $\Gamma$ is a geometrically finite Kleinian group then $dim(\Lambda)=dim_B(\Lambda)$, see for instance
B.Stratmann, M.Urbanski, The box-counting dimension for
geometrically finite Kleinian groups, Fund. Math, 1996.
(More general results were proven by Bishop and Jones.) I am not sure what happens for squares of limit sets of geometrically infinite groups but you probably do not care.