Let $G$ be a finite group and $H\le G$. Let $\lbrace{\rho_1,\rho_2,\ldots,\rho_t}\rbrace$ be the set of all inequivalent, irreducible representations of $G$. Consider the sum $$T:=\sum_{g\in G\setminus H}\rho_i(g)\otimes\rho_j(g).$$ I was trying to compute the eigenvalues of $T$ when $H$ is a normal subgroup of $G$.
All I can think of is that if one of the representations is the trivial one, the sum reduces to $T=\sum_{g\in G\setminus H}\rho_i(g)$. Now if $H$ is normal in $G$, then it can be seen that $T\rho_i(g)=\rho_i(g)T$, for all $g\in G$, which implies $T\in\operatorname{Hom}_G(\rho_i,\rho_i)$ and by Schur's lemma, this yields the scalar matrix $T=\frac{Tr(T)}{deg(\rho_i)}I=\frac{\sum_{g\in G\setminus H}\chi_i(g)}{deg(\chi_i)}I$, where $\chi_i$ is the irreducible character of $G$ corresponding to $\rho_i$. Then the eigenvalues of $T$ are just $\frac{\sum_{g\in G\setminus H}\chi_i(g)}{deg(\chi_i)}$. Moreover, the eigenvalues of $T$ are all integers in this case. But I cannot think of the case when none of $\rho_i$ and $\rho_j$ is the trivial representation. Can the eigenvalues of $T$ be computed in terms of the irreducible characters of $G$ in general?
Any help would be appreciated.